Incident - Opened
Incidents Opened represents the number of production incidents that occurred during the selected period. This helps to evaluate the business impact on customers & resolve their issues faster.
Typo calculates Incidents Opened based on the number of tickets created for incidents. For calculation, any ticket in your Issue Tracker having a title/tag/label that represents a high-priority production incident can be considered an Incident. This can be configured as per your custom processes.
How does measuring incidents help in improving the Engineering teams' efficiency?
Early Detection: Tracking incidents allows teams to detect issues early, minimizing their impact on users and preventing potential escalations.
Root Cause Analysis: Analysing incident data helps teams identify the root causes of problems, enabling them to address underlying issues and prevent similar incidents from occurring in the future.
Proactive Problem Solving: Incident metrics enable teams to proactively identify trends and patterns, allowing them to take preemptive actions to prevent recurring incidents and improve system stability.
Resource Allocation: Understanding the frequency and severity of incidents helps teams allocate resources more effectively, ensuring that critical issues receive appropriate attention and prioritization.
Service Level Management: Incident metrics are essential for monitoring service level agreements (SLAs) and ensuring that teams meet their commitments to customers in terms of system availability and performance.
Continuous Improvement: By tracking incidents over time, teams can identify areas for improvement in processes, infrastructure, or code quality, driving continuous improvement initiatives within the organization.
Last updated
